Ticket & Event Policies

Except as expressly stated in our cancellation or rescheduling policy below, all ticket sales are final. Tickets are non-refundable and non-exchangeable after purchase.

Please review the event date, time, location, ticket type, seating selection, and order information carefully before completing your purchase.

Purchasing ticket protection or insurance does not change O&S Entertainment™'s ticket policies. Any reimbursement available through ticket protection is subject to the terms and conditions of the third-party provider.

Tickets may be transferred to another guest unless otherwise stated for a particular event.

For assistance with a ticket transfer, contact [email protected] before the event. O&S Entertainment™ reserves the right to require verification of the original purchase.

Tickets may not be duplicated or reproduced for use by multiple guests.

For events with assigned seating, the seat or table selected at the time of purchase is considered final.

O&S Entertainment™ may make reasonable seating adjustments when necessary because of production requirements, venue configuration, accessibility needs, safety considerations, or circumstances beyond our control.

When a seating adjustment is necessary, we will make reasonable efforts to provide comparable seating.

For accessibility-related seating needs, please contact us as early as possible at [email protected].

Guests are encouraged to arrive at least 30 minutes before the scheduled showtime.

Late-arriving guests may be required to wait for an appropriate break in the performance before being seated. Entry procedures may vary by venue and event.

Unless otherwise stated on the individual event page, The Intimate Old School Experience™ is intended for guests age 18 and older.

Valid government-issued identification may be required when necessary for age verification or venue requirements.

If a particular event has a different age requirement, the requirement stated on that event's ticketing page will control.

The Intimate Old School Experience™ is designed as an upscale entertainment experience.

Upscale casual, cocktail, or formal attire is encouraged.

Guests should avoid excessively casual attire inconsistent with the atmosphere of the event.

Any event-specific dress requirements will be clearly stated on the event page.

Guests are responsible for safeguarding their ticket confirmation and digital ticket information.

If you lose access to your ticket, contact us at [email protected]. We may be able to verify the original purchase and assist with reissuing access.

Only the valid ticket presented and accepted at admission may be used for entry.

Ticket protection or event insurance may be offered at checkout through a third-party provider.

If purchased, coverage, eligibility, exclusions, claim requirements, reimbursement decisions, and refund amounts are determined solely by the insurance or protection provider under its own terms and conditions.

O&S Entertainment™ does not administer, approve, or guarantee insurance claims.

Guests who purchase ticket protection should review the provider's coverage terms carefully and contact the provider directly regarding claims.

Artists, supporting performers, event programming, performance times, and other event details are subject to change when circumstances require.

A change in supporting performers, program content, show schedule, or other event details does not automatically constitute cancellation of the event.

When a material change occurs, O&S Entertainment™ will communicate available options as appropriate.

In some circumstances, an event may be moved to another venue.

If an event is relocated, O&S Entertainment™ will notify ticket holders using the contact information associated with their purchase and provide updated event information.

A venue change within the same general market does not automatically constitute cancellation.

If an event is postponed or rescheduled, purchased tickets will ordinarily remain valid for the rescheduled date unless otherwise announced.

Ticket holders will receive information regarding the new date and any options available for that particular event.

Policies for a rescheduled event may depend upon the circumstances, ticketing provider requirements, and applicable law.

If O&S Entertainment™ cancels an event and the event is not rescheduled, ticket holders will be provided information regarding the remedy applicable to that cancellation, which may include a refund of the eligible ticket purchase price in accordance with applicable law and the policies of the payment or ticketing provider.

Certain third-party processing, service, delivery, insurance, or other fees may be governed by the policies of the provider that collected those fees.

Events may be affected by circumstances beyond O&S Entertainment™'s reasonable control, including severe weather, government restrictions, public-safety concerns, venue emergencies, transportation disruptions, artist illness, labor disruptions, acts of God, or similar events.

When such circumstances occur, O&S Entertainment™ will determine whether the event will proceed, be postponed, relocated, rescheduled, or cancelled and will communicate applicable ticket options to affected guests.

Photography and recording policies may vary depending upon the artist and venue.

Professional photography, video recording, livestreaming, or recording equipment may be prohibited unless expressly authorized.

By attending an O&S Entertainment™ event, guests understand that photography or video may occur for promotional, archival, or media purposes.

O&S Entertainment™ is committed to providing an enjoyable and respectful environment.

Guests may be removed for conduct that threatens safety, substantially disrupts the event, violates venue rules, or interferes with the experience of other guests.

Removal for misconduct may result in forfeiture of the ticket without refund where permitted by applicable law.

Ticket transactions may be processed through third-party ticketing or payment providers.

Those providers may maintain additional terms regarding payment processing, refunds, ticket delivery, ticket protection or insurance, transaction fees, or other services.

Where applicable, guests should review the terms presented during checkout.

For questions concerning tickets or event policies, contact:

O&S Entertainment™

[email protected]